Mears 24/7 is a specialist contact centre dedicated to serving the housing maintenance and care and support sectors. Mears 24/7 uses the most advanced telecommunications technology and a team of dedicated professionals to ensure an excellent customer experience 24 hours a day, 7 days a week.
Mears 24/7 works with local authorities and housing associations across the UK. Last year alone we successfully resolved 600,000 calls from residents. Mears 24/7 offers you all the benefits of an in-house service with customer service professionals mirroring or developing your local brand. Intelligent systems automatically recognise where a caller is and we respond accordingly.
Your contact centre should be integral to overall performance. This is why we see ourselves as part of your team. Because we are sector specific, our staff always try and identify the true nature of the problem so that operatives have the clearest possible picture. This helps them to resolve the problem on their first visit. This is just one of the ways Mears 24/7 can help you to drive up efficiency in your service provision.
Mears 24/7 is here to solve any problems that you have. We can take care of your out of hours service, overspill or emergency work provision. We also offer a complete package – take the call, diagnose the issue, issue the work, provide our highly trained operatives who will complete the work, provide after care and continuing maintenance services.